Review by Hirendra Ganguly
2/5
I started this week by searching for tickets to India and called a few of the best travel agents. But they were just not able to answer my queries. A few of them were even too busy to listen to their customers.Then I came across your ad on Tour Travel World and gave a call to your team. At that time, I had no intention of actually buying a ticket. In my very first call to you, I was impressed by the way I was treated. The Travel Consultant answered all my questions politely and offered to help me anytime. Even though I had 3 quotes from different travel agents that were less than yours, I finally booked my tickets with Sri Balaji Tours & Travels - just because of your excellent customer service.Good customer service is all about sending customers happy and then bringing them back!!Hats off to your team. I really appreciate all your help. Regards Hirendra Ganguly"
Review by Kalpataru Enterprise
2/5
The perfect travel planner with out standing and fabulous service provider!!!!
Review by Tamal
2/5
We wanted a completely customized trip to Leh and none of the tour operators met our demands until we met Sri Balaji Tours & Travels representatives. He had prepared a detailed itinerary to Leh, thereby making our tour memorable. Sri Balaji Tours & Travels had taken care of all the necessities like accommodation, comfort travel from one destination to the other, food, etc. We had requested further changes to the itinerary and it was done by our coordinator without any hassles. This gesture was very humble and we were very obliged by the same.
Review by Naveen Pandey
2/5
Perfect tour company Sri Balaji tour and travel Excellent service. . Superb
Review by Rajesh
5/5
Nice Support and superb co-ordination I will recommend all my friends to opt for this travels
Review by Debdeep
5/5
Hello Mr Chatterjee,We have reached back to Hyderabad safely today. Thank you very much for the Himalayan Splendour trip you have arranged and the hotels you have provided us. After the initial hiccups (delayed arrival of driver) every thing went smoothly and Sathyajit was very good both with his driving skills and friendly attitude!Appreciate you to arrange all the things in a smoother way and we had not faced any problems at all any where!Thanks you again for your service and looking forward to trip with you in future.Just let me know whether Sri Balaji Tours & Travels arranges trip to Andaman too for future reference!
Review by Promod Kumar Mallya
5/5
Herewith I really want to thank Neha Tours & Travels, Goa for the unforgettable overseas and domestic tours provided by them. As far as all tour package/ hotels provided abroad is concerned, I'm really satisfied with your services and I'd like to underline that your efficiency has been fully appreciated! The services rendered were excellent. Services of your staffs are prompt and efficient, and they easily tailored my programme to suit my choices. They were also flexible enough to accommodate last-minute changes to my itinerary. The hotels you have provided abroad have met are above my expectations: excellent food, kind and courteous staff, nice bedrooms with reasonable range of facilities . All the liaisons people you have provided at different locations in India and abroad are professional.To conclude, I'd like to make you notice that my tour would not have been the same without the help of your efficient staffs - so caring, patient, efficient and punctual! I would recommend your firm to any of your best customers and if ever I have to travel abroad or domestic I will avail services of your good firm only. Best wishes for your firm.
Review by Vijay Shirsat
5/5
Hi, This is just to thank you for the absolutely fantastic vacation you planned for us. We appreciate your knowledge and professional approach in designing such a beautiful package. You made it look very easy!
Review by MR. RUDRA MUKHERJEE & FAMILY
2/5
“I wish to show my gratitude and appreciation for the tour Sri Balaji Tours & Travels arranged for us. The "Thirlling Ladakh with heavenly Kashmir" package tour was simply GREAT!!! The arrangements were flawless, and really appreciable. I wish to thank Sri Balaji Tours & Travels for making our Honeymoon trip, a memorable one.”
Review by Joy Ghosh
2/5
It gives me great pleasure to tell you that you have got amazing employees working with you. Customer Care had never been such a wonderful experience for me until I spoke to your agents. Whenever I call any other company it takes me ages to get through the IVR system, but getting through to Sri Balaji Tours & Travels was so simple. And then when I spoke to the Travel Consultant, she was more than generous in giving me the right answers without confusing me. I know working late at night is so difficult but she had amazing enthusiasm and energy to patiently answer all my stupid queries.Your team was very polite in all interactions, even leaving me a voice mail when I was in a meeting. When I called back, they recognized my name immediately. This shows your concern for your customers.It was indeed a wonderful experience traveling through Sri Balaji Tours & Travels.
Review by Priyanka Sharma
5/5
Though I was pestering you with umpteen questions for quite a long time, you held your nerve and responded enthusiastically with absolutely no hint of frustration. I am very impressed by your work ethics. Please consider this email as my congratulatory note. You were the reason for me buying Ladakh tour package with Sri Balaji Tours & Travels.Keep up the good work!
Review by Abhishek Chaudhuri
5/5
Thanks for the amazing response. This is my first experience with Sri Balaji Tours & Travels and I am loving it! Keep up the good work!
Review by Chandrima Dutta
2/5
I really wanted to tell you how much my husband and I appreciate your help over the phone while confirming our tickets. You were excellent. You were so patient and cooperative. I have never dealt with anyone over the phone that had such polite customer service as yours. You have done a great job for your company. I had called a few other places to find quotes, but your customer service and cooperation is what made me go with you. I would like to tell your manager about the excellent service you provided. Thanks again for your help. We really appreciate everything you helped us with.
Review by Avinash Mitra
5/5
I started this week by searching for tickets to India and called a few of the best travel agents. But they were just not able to answer my queries. A few of them were even too busy to listen to their customers.Then I came across your ad on Tour Travel World and gave a call to your team. At that time, I had no intention of actually buying a ticket. In my very first call to you, I was impressed by the way I was treated. The Travel Consultant answered all my questions politely and offered to help me anytime. Even though I had 3 quotes from different travel agents that were less than yours, I finally booked my tickets with Sri Balaji Tours & Travels - just because of your excellent customer service.Good customer service is all about sending customers happy and then bringing them back!!Hats off to your team. I really appreciate all your help. Regards Avinash Mitra
Review by Hari Narayan Roy
5/5
Our 3 night 4 days tour to Digha & Mandarmani was organised by Sri Balaji Tours & Travels.Mr. Palash Chatterjee did a splendid job. Hotel & room selection was perfect.He was always available on phoneto solve any problem. \r\nOur guide/driver was Mr. Taj. He is well educated,well mannered & happy go Lucky person.We enjoyed a lot.\r\nI strongly recommend Sri Balaji Tours & Travels
Review by Amit Ganguly
5/5
Our first foreign trip through Sri Balaji Tours & Travels to THAILAND was very good. Transportation facilities was nice and very punctual. Hotel & Resorts were also good.THANK YOU to Sri Balaji Tours & Travels very memorable.
Review by Sailesh Kumar
5/5
Kashmir trip was awesome. We all enjoyed a lot. All the hotels were extremely good and food quality was Superb.Itinerary was very well followed by both the drivers. RegardsSailesh Kumar